Pulman Servicing Promise

Enjoy the confidence of our Pulman Servicing Promise

At Pulman, we want you to feel confident about the quality of service you'll receive - every time you visit us. That's why we've devised the 'Pulman Service Promise'; designed to help you manage the cost of motoring and making your life easier.

Pulman promise to deliver a fantastic customer experience every time.

EVCs

Free 19-point Express Visual Health Check for every car, to ensure duty of care.

Tyres & Tyre repair service

A comprehensive range of tyres for all makes and models at affordable prices and facilities to carry out repairs. Pre-booking is required for this service.

Air conditioning centre

Re-gassing, sterlising/refreshing and leak detection service on site.

Drive Thru Servicing

Waiting appointments are available for service and repairs, we offer complimentary refreshments and free Wifi to all service customers.

Complimentary Service Wash and Vacuum

All service vehicles will receive a complimentary wash and vacuum before being handed back.

Courtesy cars

A range of courtesy cars are available by prior appointment. The car is free, all we ask you to pay for is the fuel you use and there is an optional insurance charge.

Service priority lines

This is a dedicated help facility to answer or record all customer comments as well as priority bookings and progress reports on vehicles. Available via telephone 0191 383 7509. E-mail: enquiries@pulmanservicing.co.uk

MOT

Dedicated facilities for yearly MOT test, carried out by VOSA trained technicians.

Fully trained technicians

You can be safe in the knowledge that your car is cared for by factory trained Volkswagen Group vehicle technicians.

Collection & Delivery

We can arrange free collection and delivery of your vehicle(s) within 20 miles of our service centre. We collect from your home or work address and deliver the car back on completion.

Paint & Body

Support for paint, body and repair estimates are carried out with our approved bodyshop partner.

Valeting Service

We can offer a comprehensive range of valeting services. Priority booking required.

Vehicle Protection

Carpet and rubber mats, cleaning systems, Auto Glym protective body glaze, mud flaps and headlamp protectors at competitive prices.

Extended Warranties

Volkswagen, Skoda and SEAT extended warranties are available to purchase. They offer additional years of cover once your original warranty has expired. Please ask for an instant quote.

Free Wifi & Refreshments

Relax in our hospitality area with free wireless internet access, refreshments and widescreen TV coverage of the latest news or sporting events.

Touring Accessories

A wide range of roof rack systems including holders for bicycles/skis & snowboards/windsurfers and roof storage boxes and towbars. Please ask for details.

Major Unit Department

We can offer replacement of major components (engine, gearboxes etc.) at competitive prices.

Windscreen Service

Repair/replacement windscreen service on site. Pre-booking is required for this service. Please ask for details.

In-Car Entertainment/Accessories

DVD systems, audio upgrades, satellite navigation systems and hands-free mobile phone kits are a few we could mention. Not forgetting Road Angel, the fully integrated GPS and accident black spot alert device.